topic Re: Login issue in Get Support

Login issue

Yangfan — Thu, 06 Jun 2024 17:44:52 GMT

After typing my email and password correctly, it will display

GOOD MORNING YANGFAN
LET’S COMPLETE YOUR ACTIVATION.
Resume Activation Go to Login Page

And after clicking "Resume Activation", the problem appears, it always says:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

I have tried 20 times and it doesn't work, someone please help me, appreciate it！

Re: Login issue

Sansan — Thu, 06 Jun 2024 14:13:56 GMT

@Yangfan are you doing this through the Public mobile app?

If so, do you know how to clear the cache and try again?

If not once signed in use the chatbot to create a ticket. Cs agents can help.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: Login issue

Yangfan — Thu, 06 Jun 2024 14:28:39 GMT

NO, I am not using the Public mobile app. I am doing it online.

Re: Login issue

Sansan — Thu, 06 Jun 2024 14:47:52 GMT

@Yangfan are you a new customer or existing? For new customers the app is required.

If existing, try clearing the cache or use another web browser.

You can also confirm if you have created and Eversafe ID in the past.

Re: Login issue

softech — Thu, 06 Jun 2024 14:48:02 GMT

@Yangfan

the error indicates your Eversafe login is not properly linked to your My Account. You will need to have support to check. Please message them directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there