topic Re: Usage information not updating in Get Support

Usage information not updating

PublicJ — Wed, 05 Jun 2024 12:29:55 GMT

My usage information is frozen in my public mobile app. Does anyone have any ideas as to how I get it to update. It’s been like this for about a week.

Re: Usage information not updating

Dunkman — Wed, 05 Jun 2024 12:25:33 GMT

@PublicJ

PM app recently got an update. Did you upgrade the PM app?

Might also want to clear cache from the App settings.

If that fails, then delete app and re-install app

You can also try to login to your self service account via the website.

Re: Usage information not updating

GretchenWilliam — Wed, 05 Jun 2024 12:59:54 GMT

Log out and log back in, that'll reset things.

Re: Usage information not updating

James_S — Thu, 06 Jun 2024 00:19:17 GMT

On the app's Subscription tab, swiping down refreshes the page and updates the "Last Updated" timestamp.

Re: Usage information not updating

jdanham — Sat, 02 Nov 2024 01:20:10 GMT

I was really struggling with this lack of refreshing the usage and this definitely got me what i needed, BUT why doesn't the APP do this automatically??? Your usage information should always refresh to current when you access the app!