topic Re: Can't Receive Incoming calls or text in Get Support

Re: Can't Receive Incoming calls or text

eronv_24 — Tue, 04 Jan 2022 21:03:21 GMT

I cant receive calls or text, it has been 3 weeks since I have activated it, I have also rebooted my phone. What needs to be done?

Re: Can't Receive Incoming calls or text

computergeek541 — Sun, 08 Apr 2018 02:29:36 GMT

@eronv_24 wrote:
I cant receive calls or text, it has been 3 weeks since I have activated it, I have also rebooted my phone. What needs to be done?

Did you request a phone number from another carrier to be transfered to Public Mobile? If you did, this means that the number did not transfer over succesfully. And if that is the case, your incoming calls and text would still be going to your old company's service.

Re: Can't Receive Incoming calls or text

eronv_24 — Sun, 08 Apr 2018 03:07:26 GMT

In fact I did transfer that same phone number, my previous phone company is requesting to give them a call about the previous account I had. Is possible to message privately ?

Re: Can't Receive Incoming calls or text

srlawren — Sun, 08 Apr 2018 22:18:03 GMT

@eronv_24 it sounds like you will need to reach out to your previous provider to get them to release the number.

Re: Can't Receive Incoming calls or text

Mary_M — Mon, 09 Apr 2018 13:06:53 GMT

Good morning @eronv_24,

thank you for getting in touch with us and welcome to Public Mobile!

Sorry to hear that you haven't been able to receive any calls or texts after activating new services with us. This sounds like a porting issue, which we'll need to look into it. If you haven't already, can you please send us a private message including your account details, as well as the information related to your old service provider? (account number, pin #, name authorized to port)

Let's keep the conversation going,

Mary