topic Re: CS_Agent in Get Support

CS_Agent

Bill66 — Wed, 05 Jun 2024 20:23:06 GMT

I just drove 1.5 hours and paid $10 to get a SIM card, created a new account because i was not allowed to switch my PM plan, paid another $21 for new subscription, and now my phone says "no SIM"

Re: CS_Agent

eddieO — Wed, 05 Jun 2024 20:26:14 GMT

Hi @Bill66, have you registered your new SIM card on the PM app on your phone? Did you turn off your phone to install the SIM card, or have you restarted your phone after after registering on the app and installing it on the phone?

Re: CS_Agent

Neil11 — Wed, 05 Jun 2024 22:15:26 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437