Service

Moh4 — Wed, 05 Jun 2024 20:30:24 GMT

I just bought new subscription from Public Mobile and completed the process involved. But my phone is not connected to the Public Mobile network yet.

Re: Service

Phil_Adelphus — Wed, 05 Jun 2024 20:31:59 GMT

@Moh4 Did you get a Public Mobile physical sim card or an esim? Did you restart the phone?

Re: Service

Moh4 — Wed, 05 Jun 2024 20:36:41 GMT

I got esim and also rebooted the phone. I have asked to transfer my old number. Does it have anything to do with the problem?

Re: Service

softech — Wed, 05 Jun 2024 20:39:02 GMT

@Moh4 iPhone or Android?? Maybe just couolrnmorr clicks to get it working

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM support. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Service

Moh4 — Wed, 05 Jun 2024 20:47:44 GMT

Thanks. I am gonna do as you advised.

Re: Service

Moh4 — Thu, 13 Jun 2024 16:49:18 GMT

Thank you community. My problem was fixed.

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