topic Payment discrepancy in Get Support

Payment discrepancy

JoeLamX — Wed, 05 Jun 2024 20:31:05 GMT

Why is my current month's payment higher than last. Why was my loyalty discount not applied?

Re: Payment discrepancy

Phil_Adelphus — Wed, 05 Jun 2024 20:33:48 GMT

@JoeLamX Because everyone on the old rewards system was switched to the points system this month so you now pay full price and collect points which you can use going forward for bill credits or discounted add-ons. You might also want to look at the new plans available in your account as some are lower cost now, except for the $15 plan.

Re: Payment discrepancy

Sansan — Wed, 05 Jun 2024 20:34:27 GMT

@JoeLamX get use to to it unfortunately. The loyalty program has ended.

There is no more loyalty discounts.

As of this month, you will be loosing the $$ discount. You will now have to pay your full plan amount upfront each month.

They will give you 5% back on your spending each month.

10 points on your anniversary date.

1 point per friend referrals.

1-15 points in helping out in the Community.

When you have accumulated 15 points, you sign into your account and redeem that for $15 off your bill. You can also use the points for add-ons starting at 5 points up.

Re: Payment discrepancy

softech — Wed, 05 Jun 2024 20:34:32 GMT

@JoeLamX

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Payment discrepancy

JoeLamX — Wed, 05 Jun 2024 21:05:59 GMT

This is not good but thanks for telling me.

Re: Payment discrepancy

computergeek541 — Wed, 05 Jun 2024 21:06:17 GMT

Re: Payment discrepancy

JoeLamX — Wed, 05 Jun 2024 21:07:53 GMT

I missed the announcement because I don't sign into Publicmobile everyday. I don't like the new system but thanks a lot for telling me anyway!

Re: Payment discrepancy

JoeLamX — Wed, 05 Jun 2024 21:09:11 GMT

Yes, I'll be looking for a cheaper alternative. Thanks.

Re: Payment discrepancy

softech — Wed, 05 Jun 2024 21:12:35 GMT

@JoeLamX if you have. a $25 plans there is a $19 plan which you can get the lost savings back

Re: Payment discrepancy

JoeLamX — Wed, 05 Jun 2024 21:18:06 GMT

Thanks. I'll be looking into that.

Re: Payment discrepancy

JoeLamX — Wed, 05 Jun 2024 21:38:21 GMT

Hello Softech,

I looked into the $19 plan. It is actually much better than the $30 plan because it provides 4G. Am I missing something?

If I change my plan now, do I still get to keep all the free gifts I've been getting from the company, like extra GB and free international calls?

Thank you!

Re: Payment discrepancy

Phil_Adelphus — Wed, 05 Jun 2024 22:10:05 GMT

@JoeLamX That $19 plan has 1GB of data at 4G speed. You would keep your Christmas data bonus/es and international minutes. You would likely lose the gift bonus from this past couple of months that was "compensation" for the switch from rewards to points. Make sure to select "change on renewal" and it will kick in on your next renewal. If you select change now you will be charged now and lose the rest of your current plan with no refund.

Re: Payment discrepancy

JoeLamX — Thu, 06 Jun 2024 20:55:36 GMT

Hi Phil,

Thank you very much for your help and support!