topic Re: Not receiving/sending text fourth day after transferring my number from Fido to Public mobile in Get Support

Not receiving/sending text fourth day after transferring my number from Fido to Public mobile

rb1317 — Thu, 30 May 2024 03:23:05 GMT

Hello Everyone,

Not receiving/sending texts, fourth day after transferring my number from Fido to Public mobile. Any help would be appreciated

Re: Not receiving/sending text fourth day after transferring my number from Fido to Public mobile

Dunkman — Thu, 30 May 2024 03:55:26 GMT

@rb1317

Does talk work? What about data? Did you port your number?

Maybe try a reboot your phone. Network reset of phone.

P.S. I will move your post to Support section

Re: Not receiving/sending text fourth day after transferring my number from Fido to Public mobile

rb1317 — Thu, 30 May 2024 03:57:10 GMT

Yes I tried all that still not working. Calls and data are working

Re: Not receiving/sending text fourth day after transferring my number from Fido to Public mobile

Dunkman — Thu, 30 May 2024 04:00:16 GMT

@rb1317

There was an issue with texting after porting, but it was supposedly resolved.

https://productioncommunity.publicmobile.ca/t5/Announcements/Solved-Text-Message-Issues-for-Recently-Ported-Numbers/td-p/1191502

You may need to contact customer service agent to get your account fixed.

Re: Not receiving/sending text fourth day after transferring my number from Fido to Public mobile

BKNS27 — Thu, 30 May 2024 05:00:15 GMT

@rb1317

Did you reply to the text from Fido confirming with YES that you are porting over to PM? There is a 90 minute window for you to reply or porting will be in limbo.

If this is the case, you will need to contact a CS_Agent to restart the porting process.

So submit a ticket on the Chat button. Staff hours are 9:00am to 10:00pm EST.

Re: Not receiving/sending text fourth day after transferring my number from Fido to Public mobile

2760691 — Wed, 05 Jun 2024 20:18:39 GMT

I went through the same thing. Joined PM on May 15 2024. Everything else works great, used the Canada-US plan on a trip to US for 3 days, no issues, but we were using What's App for those few days.

Got home and found out that I cannot send or receive group text or text with attachments. After a few days of back and forth with PM Help Line I was contacted by Tech Support. Found out my TCL20S does not support full texting features on PM, and model I have cannot be changed in settings to accept Public mobile settings. Wish they told me that before switching to PM.