topic need to get support in Get Support

need to get support

Sue15 — Wed, 05 Jun 2024 19:01:32 GMT

can't get full access due to confirmation number going to a number I don't have access to

how do you get help if you can't get into your account

Re: need to get support

Sansan — Wed, 05 Jun 2024 19:05:05 GMT

@Sue15 you can send a direct message using below. Do you not have the option to get the code via email?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need to get support

Sue15 — Wed, 05 Jun 2024 19:22:13 GMT

thank you for this suggestion - it did get me to the page to do a private message but it is not letting me send it saying invalid HTML in the body and cannot send - says it has removed it but still wont' let me send

Re: need to get support

hTideGnow — Wed, 05 Jun 2024 19:29:19 GMT

HI @Sue15

try again, try to just type out the message and not copy and paste

if you still get the same error when try to submit, then copy all the text you just type, delete them and the use "Paste as text" to paste the text again and should be ok

Re: need to get support

Sue15 — Wed, 05 Jun 2024 20:14:50 GMT

thank you for your help

hopefully customer support will be able to help to get into account