topic for customer service agent - re subscription change in Get Support

for customer service agent - re subscription change

rmm22 — Wed, 05 Jun 2024 15:45:14 GMT

Hello, I currently pay $50 per month for a Canada/US subscription but I see that it is now on sale for $34 per month. If I change to the lower cost subscription, will I lose all my accumulated add-ons? I would appreciate if someone could please review my account and suggest the best course of action. Thank you.

Re: for customer service agent - re subscription change

BKNS27 — Wed, 05 Jun 2024 15:50:25 GMT

@rmm22

Just login to the PM app and go to the Subscription tab>Manage Subscription>Change Subscription then choose the $34 plan. Simple

The bonus add-on will transfer to the new plan but not the Points Rewards switch bonus for 150 days.

Re: for customer service agent - re subscription change

will13am — Wed, 05 Jun 2024 15:50:22 GMT

@rmm22 wrote:
Hello, I currently pay $50 per month for a Canada/US subscription but I see that it is now on sale for $34 per month. If I change to the lower cost subscription, will I lose all my accumulated add-ons? I would appreciate if someone could please review my account and suggest the best course of action. Thank you.

@rmm22 , you will not lose any of the add-ons that were gifted over the years. If you are on the legacy reward system, you would have received a data add-on with a 150 day expiry. That add-on could be affected, but who cares. Most of us will lose that add-on with time and never have any opportunity to use any of it.

Re: for customer service agent - re subscription change

Phil_Adelphus — Wed, 05 Jun 2024 15:50:52 GMT

@rmm22 The only add on you could lose would be the bonus add on that was given this year for people being switched from the old rewards system to the newer points system. If you joined Public Mobile after the beginning of 2022 then that won't affect you as you're already on points.

Re: for customer service agent - re subscription change

rmm22 — Wed, 05 Jun 2024 15:52:50 GMT

thank you for your response. My current subscription goes until June 30th. If I click "change now" will it refund what I've paid? Or should I say change at the end of the month?

Re: for customer service agent - re subscription change

Phil_Adelphus — Wed, 05 Jun 2024 15:54:07 GMT

@rmm22 Select change on renewal otherwise you will be charged immediately and lose what you already paid for this month, there'd be no refund.

Re: for customer service agent - re subscription change

rmm22 — Wed, 05 Jun 2024 15:57:11 GMT

thank you!