topic eSIM linked to phone number in Get Support

eSIM linked to phone number

JArnold — Sun, 09 Jun 2024 14:52:58 GMT

I ported my number to Public Mobile but the eSIM doesn't appear to be working. Under "Cellular" it says "Add eSIM", then "Use QR Code". Also under my Primary number there is no "Network Selection". It's on "Automatic" but it's blank. I have data but can't call or text.

My account shows I have an eSIM (number displayed), purchased when I subscripted to PM. Since this one isn't working, should I just purchase another eSIM ($5)? If I do, how is the new eSIM linked to my current phone number? Will it still try to link to the first eSIM that isn't working?

I need an eSIM that links to my current number.

Re: eSIM linked to phone number

hTideGnow — Wed, 05 Jun 2024 14:25:39 GMT

HI @JArnold

yes, you can get a new , replacement one for free

just use the app, go to Account page and click Purchase sim card and follow the steps

Re: eSIM linked to phone number

JArnold — Wed, 05 Jun 2024 14:27:20 GMT

THanks. Will it automatically link to my current phone number? Is the old eSIM disabled or not selected or.....?

Re: eSIM linked to phone number

JArnold — Wed, 05 Jun 2024 14:44:40 GMT

It worked when I purchased a new eSIM for $5.60. I kept my old cell # and I was able to call and text again. After I purchased (and installed the eSIM), I had to turn my phone off and on again but at least I have it back. I'm going to ask PM for a reimbursement for having to purchase a new eSIM

Re: eSIM linked to phone number

hTideGnow — Wed, 05 Jun 2024 14:49:51 GMT

hi @JArnold

supposed to be free. You can ask support agent for money back 🙂

Re: eSIM linked to phone number

JArnold — Thu, 13 Jun 2024 15:09:14 GMT

This worked. They reimbursed