topic Re: I'm not able to send and receive text messages after porting number in Get Support

I'm not able to send and receive text messages after porting number

Ronicka — Wed, 05 Jun 2024 02:20:45 GMT

I transferred me and my partner's number to Public mobile and we're both not able to send and recieve text messages. Data and calls are working. I'm trying to send a ticket but it won't send because I'm not able to put in a sim number. The ticket tells you to type N/A if you're using an e-sim but the field only accepts numbers. How can I get support for me and my partner's issue?

Re: I'm not able to send and receive text messages after porting number

computergeek541 — Wed, 05 Jun 2024 02:22:32 GMT

@Ronicka wrote:
I transferred me and my partner's number to Public mobile and we're both not able to send and recieve text messages. Data and calls are working. I'm trying to send a ticket but it won't send because I'm not able to put in a sim number. The ticket tells you to type N/A if you're using an e-sim but the field only accepts numbers. How can I get support for me and my partner's issue?

It's possible that there may be no further steps needed to get the incoming text messaging waiting. Public Mobile has stated that there is an issue with incoming text messages that should resolve within one hour of porting completion.

Re: I'm not able to send and receive text messages after porting number

Ronicka — Wed, 05 Jun 2024 02:26:17 GMT

Thanks for the quick reply. How long does poting usually take? It has been more than 8 hours since we received the porting confirmation text from our old carrier.

Re: I'm not able to send and receive text messages after porting number

computergeek541 — Wed, 05 Jun 2024 02:29:51 GMT

@Ronicka wrote:
Thanks for the quick reply. How long does poting usually take? It has been more than 8 hours since we received the porting confirmation text from our old carrier.

Porting itself usually only take a couple of hours, but there has been an additional issue specific to Public Mobile customers being able to receive incoming text messsages. As it's been about 8 hours, open a ticket using the chatbot. Your partnet will also need to open a separate ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: I'm not able to send and receive text messages after porting number

Ronicka — Wed, 05 Jun 2024 02:35:41 GMT

I've tried submitting a ticket but the form asks for a sim number. It says to type "N/A" for e-sims but the field only accepts numbers so I can't complete and submit the ticket.

Re: I'm not able to send and receive text messages after porting number

Ronicka — Wed, 05 Jun 2024 02:36:20 GMT

I've tried submitting a ticket but the form asks for a sim number. It says to type "N/A" for e-sims but the field only accepts numbers so I can't complete and submit the ticket.

Re: I'm not able to send and receive text messages after porting number

computergeek541 — Wed, 05 Jun 2024 02:39:30 GMT

@Ronicka wrote:
I've tried submitting a ticket but the form asks for a sim number. It says to type "N/A" for e-sims but the field only accepts numbers so I can't complete and submit the ticket.

As the ticketing system doesn't seem to be working for you, please send a messsage to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I'm not able to send and receive text messages after porting number

Ronicka — Wed, 05 Jun 2024 02:44:21 GMT

Thanks for the link. Can I also use this message link to address the same issue for my partner?

I'm not able to send and receive text messages after porting number

NikkiGaba — Wed, 05 Jun 2024 02:55:02 GMT

I transferred me and my partner's number to Public mobile and we're both not able to send and recieve text messages. Data and calls are working. It's been more than 8 hours since we authorized the transfer. I'm trying to send a ticket but it won't send because I'm not able to put in a sim number. The ticket tells you to type N/A if you're using an e-sim but the field only accepts numbers. How can I get support for me and my partner's issue?

Re: I'm not able to send and receive text messages after porting number

softech — Wed, 05 Jun 2024 02:58:00 GMT

@NikkiGaba

iPhone or Android?

first try Reset All Networks or Reset Network Settings on your phone

make sure your OS or iOS is updated. If iPhone, make sure Carrier Profile is update as well

If Android, try to clear cache and reboot the phone and test again. Or try download Google Message, set it as the default text app and test

Re: I'm not able to send and receive text messages after porting number

NikkiGaba — Wed, 05 Jun 2024 03:08:54 GMT

I have a Samsung S22 Android phone. I am already using Google Message. How do I reset my network settings?

Re: I'm not able to send and receive text messages after porting number

softech — Wed, 05 Jun 2024 03:10:29 GMT

@NikkiGaba

I suggest you to clear message. Or if possible, backup all the message, the clear data to start fresh again

To Reset all networks:

Swipe up or down to view the apps.
Touch Settings.
Scroll to and touch General management.
Touch Reset.
Touch Reset network settings.
Touch RESET SETTINGS.
Touch RESET SETTINGS.
The network settings have been reset.

Re: I'm not able to send and receive text messages after porting number

computergeek541 — Wed, 05 Jun 2024 03:15:16 GMT

@Ronicka wrote:
Thanks for the link. Can I also use this message link to address the same issue for my partner?

Yes, it can be used.

Re: I'm not able to send and receive text messages after porting number

NikkiGaba — Wed, 05 Jun 2024 03:15:41 GMT

I've done the network reset but I'm still not able to send and receive text messages.

Re: I'm not able to send and receive text messages after porting number

Phil_Adelphus — Wed, 05 Jun 2024 09:12:40 GMT

@NikkiGaba If the ticket system is not working for you an alternative is to send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437