topic Double charge in Get Support

Double charge

Tatiana1973 — Wed, 05 Jun 2024 02:50:35 GMT

I was charged $25.25 twice on May 31. It say Automatic add-on. I don't know what it means. I do have some loyalty bonus and holiday giveaway data that I used a little bit, but it supposed to be free. I would like to receive the extra payment back. Thank you

Re: Double charge

Chalupa_Batman — Wed, 05 Jun 2024 02:53:09 GMT

Hello @Tatiana1973

Everything here is prepaid. If you feel you were over charged, please contact your credit company or bank first to confirm it was an actual double charge and not just a pending charge. If the bank or credit card company confirm a double charge, please create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Double charge

Rastin — Wed, 05 Jun 2024 03:35:20 GMT

If using the app to look at it. It will look like two payments the first will be automatic top up. That is the amount taken from your method of payment to add credit to your account. The second will be pm taking the credit to pay the bill -$25.25. Makes it look like you have been bill twice.

Re: Double charge

Yummy — Wed, 05 Jun 2024 13:38:46 GMT

Does it say 'auto top-up', maybe?