topic How do I receive a refund???? in Get Support

How do I receive a refund????

chemp76 — Tue, 04 Jan 2022 21:03:17 GMT

I have now had this happen twice and this is all getting really frustrating. I have myself and my 2 kids with public mobile so I have to go get vouchers and put them on as the autopay didnt work and I cant input my credit card info. When I tried to change one of the plans to have 2GB instead of 1, it made me pay the full monthly amount a second time even though it was in the same day. Please advise.

Thanks

Christie

Re: How do I receive a refund????

CS_Agent — Sat, 07 Apr 2018 13:45:30 GMT

@chemp76, Sorry for the trouble with the charges for the rate plan change.

For assistance, can you please send us a private message on the online community along with your phone# and PIN#?

Thank you!

Re: How do I receive a refund????

susanswallow — Sat, 21 Apr 2018 13:51:03 GMT

I have been travelling in the US and last night I purchased the $15 US roaming talk/text add-on to update what I had purchased on April 10. Eventhought the purchased shows up on my account the add-on did not show up and my phone was not working. As of this morning is was still not working so I purchased the $8 US roaming talk which is now working. Please refund the $15 back to my account.

My number is 403xxxxxx and pin is 1xxx

Re: How do I receive a refund????

CS_Agent — Sat, 21 Apr 2018 13:53:59 GMT

Hello @susanswallow,

Thank you for reaching out us and sorry for the trouble however, for assistance you need to send us a private message with your account information. Please keep in mind that this is a public forum and you SHOULD NOT PROVIDE PERSONAL INFORMATION SUCH AS PHONE# AND PIN#. You will notice that we have removed it from the post.

Thank you!