topic Re: Porting request expired in Get Support

Porting request expired

yuksin — Wed, 05 Jun 2024 02:24:49 GMT

Currently my phone number is in limbo. I was in the process of porting my number from Telus to PM. I had entered my porting number, account number and PM SIM#. I submitted the porting request but did not see the message until after the 90 minutes limit. Now I can only make calls from my Telus SIM phone and not my PM SIM phone. Neither can send or receive texts.

How do I request PM send the porting request again so I can complete the activation and have full access to the account?

Re: Porting request expired

yuksin — Wed, 05 Jun 2024 01:38:10 GMT

In addition I do not receive or can send SMS

Re: Porting request expired

JoyLuck — Wed, 05 Jun 2024 01:38:34 GMT

@yuksin

Check the mail icon. I will pm you the number.

Re: Porting request expired

JoyLuck — Wed, 05 Jun 2024 01:42:25 GMT

@yuksin

You should be able to receive the text from Telus to confirm porting out. Put Telus sim in phone and reboot and maybe try resetting network settings too.