topic Re: Cancelling Subscriptions and Band Frequencies in Get Support

Cancelling Subscriptions and Band Frequencies

Cadabra — Tue, 04 Jun 2024 20:26:38 GMT

I am still in the process of activating my service, however, the QR code does not work on my phone, there might also be a compatibility issue since my phone was given to me by a family member from France. How can I cancel my subscription and/or get help changing the band so that my phone becomes compatible? It is a Sony Xperia C6833 5.1.1, and older phone.

Re: Cancelling Subscriptions and Band Frequencies

hTideGnow — Tue, 04 Jun 2024 20:30:07 GMT

hi @Cadabra that's is an old phone, and not a Canadian phone, it probably won't work well

if the account not fully activated yet, you have a chance to opt out. Please need support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437