topic Payment problems in Get Support

Payment problems

Amica — Tue, 04 Jun 2024 18:26:26 GMT

I am unable to access my account to update credit card information. I have tried everything, but nothing works. They are asking for a 4 digit pin, which I have no knowledge of. Any solutions?

Re: Payment problems

Sansan — Tue, 04 Jun 2024 18:43:01 GMT

@Amica updating credit card information have been quite troublesome for awhile now.

A few say they've more success in the app.

Are you able to sign in at all? Where are you being asked for 4 digit pin?

Are you been sent a 6 digit code to your phone that you can't get? There should be an option to send to email instead.

Re: Payment problems

will13am — Tue, 04 Jun 2024 20:46:09 GMT

@Amica , when updating your credit card information on the app, make sure to have location permission enabled on the app first.

Re: Payment problems

Amica — Tue, 04 Jun 2024 21:33:59 GMT

I’m happy to say that after much frustration I was able to access my account. Thanks for reaching out