topic Re: Roaming did not work in Get Support

Roaming did not work

kier001 — Tue, 04 Jun 2024 17:24:29 GMT

Hello, during my visit to the USA in May, I use both roaming to make phone calls and use the Internet. Unfortunately, the romping was completely unusable and I have no idea why. Even my 200 min US minutes did not work. I tried reconnecting to other service providers, but with no good results. No one was able to call me and vice versa. I asked for additional service but didn't get it at all. In this situation, I am asking for a refund. And I suggest make sure that your roaming service will work abroad. Thank you.

Re: Roaming did not work

Rastin — Tue, 04 Jun 2024 17:26:05 GMT

Manually select at&t or t-moble also change to 4g or 2g

Re: Roaming did not work

kier001 — Tue, 04 Jun 2024 17:26:50 GMT

Did that and didn't work.

Re: Roaming did not work

Rastin — Tue, 04 Jun 2024 17:36:49 GMT

Is your phone volte? If 3g the US nolonger uses it so you would need a new phone in that case. What phone do you have?

Re: Roaming did not work

Rastin — Tue, 04 Jun 2024 17:39:34 GMT

Also we are all customers here you will need to open a ticket using chat bot. Type customers service agent or open ticket or just go through the steps till it gives you the option for a ticket. We can't give you a refund

Re: Roaming did not work

kier001 — Tue, 04 Jun 2024 17:42:34 GMT

Thanks. This communications system with chatbots etc is very annoying. Public Mobile has terrible UX experience.

Re: Roaming did not work

Phil_Adelphus — Tue, 04 Jun 2024 18:21:45 GMT

@kier001 What roaming did you buy, are you on a Canada-US plan or did you get a roaming add-on? The 200 minutes US minutes is for calling the US from Canada, not for calling within the US.

Send a private message to support using this link if the chatbot doesn't work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437