topic Re: Rewards not received in Get Support

Rewards not received

ELF1 — Tue, 04 Jun 2024 16:46:10 GMT

My $3Loyalty and $2AutoPay rewards were not applied to my May bill.

Re: Rewards not received

hTideGnow — Tue, 04 Jun 2024 16:46:41 GMT

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Rewards not received

Dunkman — Tue, 04 Jun 2024 17:00:39 GMT

@ELF1

Which plan are you on presently?

If you are on the $25 1GB 3G data plan, you may want to consider switching to the unadvertised $19 plan for 1GB LTE data via your self service account. That way, your cost will be similar to what you were paying before the forced migration to the rewards points system.