topic Re: Activation sim failed. in Get Support

Activation sim failed.

Kin88 — Tue, 04 Jun 2024 18:26:26 GMT

I’m try to activate my sim after failing once.

Re: Activation sim failed.

Sansan — Tue, 04 Jun 2024 15:49:06 GMT

@Kin88 if activating through the Public mobile app has failed, please contact public mobile for assistance.

You can create a ticket here.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

If you have difficulty then message them directly here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation sim failed.

will13am — Tue, 04 Jun 2024 15:50:27 GMT

@Kin88 , how far did you get into the process? Has your payment gone through? If the activation failed early in the process, you might be able to start again after waiting for the session lock to expire which is about an hour or so. If you see a payment go through, I would suggest using the chat symbol on the lower right corner of the web page and initiate a support ticket.

Re: Activation sim failed.

GretchenWilliam — Wed, 05 Jun 2024 13:04:24 GMT

Did you find a solution to this issue? I'm experiencing the identical issue.