topic Re: Dialing error message in Get Support

Dialing error message

pastoral — Mon, 03 Jun 2024 22:37:28 GMT

I live in Alberta. When trying to dial the Alberta govt toll free line (310-0000), I get an error recording. What do I need to include to access this number?

Re: Dialing error message

HALIMACS — Mon, 03 Jun 2024 22:39:26 GMT

This may be problematic, regrettably @pastoral

If it doesn’t work using a local area code, (which I might not expected to) reach out to customer support to advise.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Dialing error message

softech — Mon, 03 Jun 2024 22:45:42 GMT

@pastoral

310-xxxx are special numbers and suppose will be dialed 'intelligently' without requiring an areacode. Not just PM but some cellphone companies don't recognize 310 numbers at all or not able to calls successfully all the time

You can open ticket with PM support, as suggested by @HALIMACS , and ask them to confirm if they can fix the issue

But for now, use this 10 digits number (or add to contact list for easy access): 780-427-2711

Re: Dialing error message

pastoral — Mon, 03 Jun 2024 22:48:05 GMT

I tried that 780 number but hung up after waiting 15+ minutes. I know I have unlimited calling but not unlimited patience.

Re: Dialing error message

HALIMACS — Mon, 03 Jun 2024 22:49:21 GMT

@pastoral

Then reach out to customer support and see if they’re able to remedy the issue.

Will the 310 number yield a better wait time otherwise?

Good luck!🤞

Re: Dialing error message

softech — Mon, 03 Jun 2024 22:50:31 GMT

@pastoral wrote:
I tried that 780 number but hung up after waiting 15+ minutes. I know I have unlimited calling but not unlimited patience.

@pastoral

310-0000 would be the same if the 780 number has a wait time , as it actually just a speed dial and route to the same call centre 😞

Re: Dialing error message

pastoral — Mon, 03 Jun 2024 22:51:16 GMT

Not sure if it will.

Re: Dialing error message

pastoral — Mon, 03 Jun 2024 22:52:40 GMT

I wasn't sure if that was the case or not.

Re: Dialing error message

Stonechucker1 — Tue, 04 Jun 2024 00:41:14 GMT

@pastoral I tried to call Bell mobility at their 310- b e l l number the other day and it wouldn't go in through for me either. I looked at the email that they sent me and there was an area code that I totally missed I had to add it to that number to get through.