topic Re: Why I am overcharged in Get Support

Why I am overcharged

laban — Mon, 03 Jun 2024 21:48:31 GMT

Why I am overcharged

Re: Why I am overcharged

Rastin — Mon, 03 Jun 2024 22:08:36 GMT

You were not overcharge unless they dubbed billed you. The Loyalty rewards have come to an end and everyone has been moved to points you will be paying the full amount of your bill from now on.

Re: Why I am overcharged

Dunkman — Mon, 03 Jun 2024 22:20:40 GMT

@laban

Starting in May, all legacy rewards customers have been switched over to the new rewards points system.

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

You will lose the monthly discounts rewards (ie. autopay and legacy rewards).

Which plan are you on presently?

You may want to have a look at some of the new PM plans.

You may want to consider these following plans:

$19/month for 1 GB LTE

$29/month for 10 GB LTE

$34/month for 50 GB Canada/US LTE

$40/month for 75 GB Canada/US LTE

Some of these plans may be cheaper than some of the grandfathered plans.

For example, it makes sense for any old $25 plan 1GB 3G to switch over to the $19 plan. Basically paying the same without the legacy rewards (ie. autopay and loyalty).

Re: Why I am overcharged

Chalupa_Batman — Mon, 03 Jun 2024 22:21:07 GMT

Hey @laban

Sadly and very embarrassingly Public Mobile basically told all their loyal customers that they don't care about their loyalty and removed all the loyalty credits we earned over the years. You can read about it here.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856