topic Re: No service in Get Support

No service

Rory3575 — Tue, 04 Jun 2024 02:53:52 GMT

My sim card will not activate

Re: No service

Chalupa_Batman — Mon, 03 Jun 2024 22:15:08 GMT

Did you port over your number from a different service? What about restarting your phone? And finally, have you tried your SIM card in another phone. Sometimes that does the trick. Then you put it back in your phone.

Re: No service

BKNS27 — Mon, 03 Jun 2024 22:18:28 GMT

@Rory3575

You need to activate your SIM on the PM app on your phone. Activation can’t be activate on the computer/laptop any more.

Re: No service

HALIMACS — Mon, 03 Jun 2024 22:27:02 GMT

@Rory3575

The most common reasons are not doing it on the app, not using a compatible device, and ensuring you are using a new Public Mobile Sim card from a reputable supplier.

Re: No service

Stonechucker1 — Tue, 04 Jun 2024 01:10:12 GMT

Are you trying to use an old SIM card from your junk drawer? If you are a previous member of public mobile those are one time used cards only unless you're transferring them to a new phone at the time or just another phone in general. Once they've been inactive for 90 days they are garbage.

Re: No service

Rory3575 — Tue, 04 Jun 2024 01:12:56 GMT

no. I received it today

Re: No service

Rory3575 — Tue, 04 Jun 2024 01:25:41 GMT

I did port my number over but my phone cannot connect with my esim.

Re: No service

Rory3575 — Tue, 04 Jun 2024 01:26:26 GMT

it is an esim, i have tried everything

Re: No service

BKNS27 — Tue, 04 Jun 2024 01:30:57 GMT

@Rory3575

Did you contact a CS_Agent to help you with your activation? It shouldn’t be this difficult.

Re: No service

Chalupa_Batman — Tue, 04 Jun 2024 01:34:51 GMT

What phone is it?

Re: No service

Rory3575 — Tue, 04 Jun 2024 01:36:36 GMT

pixel 7

Re: No service

Chalupa_Batman — Tue, 04 Jun 2024 01:37:55 GMT

Have you tried going to your settings, choose Connections. Then choose SIM card manager. THen choose Primary SIM. Choose the PM SIM card or eSIM and save. Then reboot the phone.

Re: No service

Rory3575 — Tue, 04 Jun 2024 01:42:14 GMT

Yes, I took out my other sim and rebooted. It shows that the esim is primary but I don't think it is getting receptions

Re: No service

Chalupa_Batman — Tue, 04 Jun 2024 01:45:47 GMT

Is Public Mobile showing up top or SOS? Have you tried resetting your network settings and rebooting? If you haven't, you can give that a try. According to Google, you can reset them but do not touch the option to erase eSIM.

Re: No service

softech — Tue, 04 Jun 2024 01:46:59 GMT

@Rory3575 iPhone ??

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

Re: No service

Rory3575 — Tue, 04 Jun 2024 01:52:44 GMT

android

Re: No service

softech — Tue, 04 Jun 2024 01:57:19 GMT

@Rory3575the sim is showing enabled/toggled on??

Try Reset all networks or try on another phone

if still does not work, it is. sim provisioned problem. Easy fix for PM support but you need to engage them by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: No service

Rory3575 — Tue, 04 Jun 2024 02:00:14 GMT

this is an esim. How can I try on other phone. Not realistic

Re: No service

softech — Tue, 04 Jun 2024 02:01:56 GMT

yes @Rory3575 you are correct, you said sim card in the original message and confused me LoL

And I really think it is time to ask support to re-provision the 3ssim/account on the system side

Re: No service

Rory3575 — Tue, 04 Jun 2024 02:08:31 GMT

we really need to do something. I have spent over 3 hours on this and it is getting late. I need my phone for work but am unable to spend time trying to get it to work during the day. I will not have data unless i put my old card back in. Not sure at this point if I will have phone access tomorrrow