topic Re: Lost my rewards after conversion from old rewards program in Get Support

Lost my rewards after conversion from old rewards program

Patrick121 — Mon, 03 Jun 2024 21:36:26 GMT

I'm subscribed to the 15$/mo basic plan. It looks like I've lost all of my rewards from the legacy program. I had a 2$/mo rebate for automatic top-up and a 2$/mo loyalty rebate. All I have now is the 1 point/mo for friend referral. I was expecting to get the equivalent in points after the conversion.

Re: Lost my rewards after conversion from old rewards program

fixin1 — Mon, 03 Jun 2024 21:40:35 GMT

@Patrick121- Here is some info about Public Points, and you may lose some rewards.

Public Mobile made a change on all customers rewards systems, switching people in May of 2024 to Public Points, introduced in January 2022.

You will lose out on:

Up to $5 loyalty credits
$2 Autopay

You will now get with Public points:

5% back on your plan that you spent on.
10 points annually as a thank you for loyalty
5 welcome points when you enter the dashboard for the first time

You will keep earning these rewards as points:

Community give back rewards
Refer a Friend 1 point per referral

You should have received an SMS or and email stating the change and you may have noticed some loyalty bonus data in My Account, which is a sort of thanks for your continued loyalty.

You Can redeem Public Points like these:

All Add-ons for $5 less
$15 bill credit for 15 points
And other offers that come and go.

Re: Lost my rewards after conversion from old rewards program

Patrick121 — Mon, 03 Jun 2024 23:56:37 GMT

So as a way to thank me for my loyalty, my 2$/mo does not count as a 10 points/year loyalty? And the same plan now cost me 4$/mo more than before just because I got converted to the points program?

Re: Lost my rewards after conversion from old rewards program

Radiant1 — Wed, 05 Jun 2024 14:41:45 GMT

You are correct, any previous rewards accumulated under the old reward system have been wiped out and will not be reinstated. I am in the same boat as you, and am not happy with this change.

Re: Lost my rewards after conversion from old rewards program

QQ123 — Tue, 11 Jun 2024 03:14:31 GMT

This is a bummer. Will switch to Lucky I guess, at least they offer 4g on their $15 plan

Re: Lost my rewards after conversion from old rewards program

computergeek541 — Tue, 11 Jun 2024 03:31:33 GMT

@QQ123 wrote:
This is a bummer. Will switch to Lucky I guess, at least they offer 4g on their $15 plan

When a plan includes only 250MB, I would say that the speed of the data plays far less of a factor than the amount of data included.

Re: Lost my rewards after conversion from old rewards program

Patrick121 — Wed, 12 Jun 2024 16:06:21 GMT

What about what's on PM home page about paying the same every month? That's not true with the lost rewards.

Re: Lost my rewards after conversion from old rewards program

Sherry-55 — Thu, 13 Jun 2024 10:30:39 GMT

Same here, my monthly plan went from 6.90 to 14.95 today. Been with PM since June 15 2018, it sucks

Re: Lost my rewards after conversion from old rewards program

SWND1 — Fri, 14 Jun 2024 17:38:22 GMT

I am absolutely not happy with the change. I lost $2 autopay and $5 royalty per month. It creates more work for you when you want to redeem the points to lower your bill. It is absolutely terrible. Prepay plan from Freedom is a lot cheaper and better plan. I will switch to Freedom. Good bye for good PM.