topic Re: on my profile data usage not shown in Get Support

on my profile data usage not shown

shixiao2 — Tue, 04 Jan 2022 21:03:08 GMT

All of a sudden my phone can’t use lte, it has the lte sign but not connection. I tried to log in to my profile to see my usage. But it shows nothing under data and add-on.

Re: on my profile data usage not shown

Anonymous — Fri, 06 Apr 2018 21:29:12 GMT

@shixiao2, regarding the usage in your self serve account, I believe that what you are seeing is normal. When there is no data left, it does not show an entry for data.

Re: on my profile data usage not shown

PJC — Fri, 06 Apr 2018 21:29:41 GMT

That usually means you've used up your data allocation for the billing period.

Your options are to either purchase additional data-addon or to message the moderators to have them renew your plan early 🙂

Re: on my profile data usage not shown

NDesai — Fri, 06 Apr 2018 21:52:45 GMT

And if you recently renewed on 3G data plan and you are sure that you have not used all available data, your data bucket might not have renewed. In this case, you will need help from the mod team to look up your account.

Re: on my profile data usage not shown

srlawren — Fri, 06 Apr 2018 22:03:54 GMT

@NDesai wrote:
And if you recently renewed on 3G data plan and you are sure that you have not used all available data, your data bucket might not have renewed. In this case, you will need help from the mod team to look up your account.

@NDesai it's absolutely ludicrous to me that this bug hasn't been fixed. Talk about negative customer impact!!

Re: on my profile data usage not shown

NDesai — Fri, 06 Apr 2018 22:11:41 GMT

@srlawren wrote:
@NDesai wrote:
And if you recently renewed on 3G data plan and you are sure that you have not used all available data, your data bucket might not have renewed. In this case, you will need help from the mod team to look up your account.
@NDesai it's absolutely ludicrous to me that this bug hasn't been fixed. Talk about negative customer impact!!

Yet 3G data plans are headlined on the home page and under ready made plans.

Re: on my profile data usage not shown

srlawren — Fri, 06 Apr 2018 22:16:40 GMT

@NDesai wrote:
@srlawren wrote:
@NDesai wrote:
And if you recently renewed on 3G data plan and you are sure that you have not used all available data, your data bucket might not have renewed. In this case, you will need help from the mod team to look up your account.
@NDesai it's absolutely ludicrous to me that this bug hasn't been fixed. Talk about negative customer impact!!
Yet 3G data plans are headlined on the home page and under ready made plans.

@NDesai it's actually disgraceful, to be honest. I'd be livid if it affected me. Sure, maybe in the first renewal or two, but by now it should be fixed. The customers should NOT still be seeing this, and should NOT have to request the moderators to manually fix it every renewal. If they can't put the time and effort into fixing it, how about a simple daily report that the moderators can run and reset the data amount of the previous day's 3G plan renewals without even being asked. That's the least PM could do at this point, if they can't be bothered to actually fix it.

@Brooke_C I really feel strongly that this bug needs to be addressed ASAP. Essentially anyone on a 3G plan is not getting what was advertised to them. And if they're not aware of the issue they might not even know what has gone on and might pay for add-on data when they shouldn't have needed to. Please escalate this.