topic Re: Forbidden A1 error in Get Support

Forbidden A1 error

Clari1 — Mon, 03 Jun 2024 18:56:48 GMT

Hi. I cannot login to my account as I'm getting this Forbidden A1 error and I lost my sim card. Need to order a replacement. Yikes.

Re: Forbidden A1 error

hTideGnow — Mon, 03 Jun 2024 19:08:38 GMT

HI @Clari1

for order sim card, since sim deliver take long, better (can cheaper) to order from Amazon, $4.99 for 2 days prime shipping

or pickup one for $10 at local Koodo or Telus stores

after you got the card, you will have to message support and ask them to update the sim card number and help you to login, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1 error

CS_Agent — Mon, 03 Jun 2024 19:13:02 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.