topic Plans in Get Support

Plans

Eliedaou — Mon, 03 Jun 2024 18:39:37 GMT

Hello i am a customer with public mobile since more then 7years with two lines.

xxx-xxx.xxxx and xxx-xxx.xxxx

I want to switch one line (xxx-xxx.xxxx) from 15 /month unlimited canda call to 23/Month 10GB but my application does not allow me.

please can u help me in this

it is urgent

thank u

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Plans

hTideGnow — Mon, 03 Jun 2024 18:38:51 GMT

HI @Eliedaou

that is a Quebec only plan and for new activation only. Sorry, you cannot change to that one from an existing account

Re: Plans

will13am — Mon, 03 Jun 2024 18:38:21 GMT

@Eliedaou , the $23/10GB plan is only available to new activations so it is not available to existing customers.

Re: Plans

Eliedaou — Mon, 03 Jun 2024 18:42:42 GMT

Thx for your repky .

Hence i am based in quebec this is a good point.
will think to quit publicmobile for few months and will get back to you. Unless other providers has something similar

thx one more time