topic Re: Porting Number Question. in Get Support

Porting Number Question.

Afz — Mon, 03 Jun 2024 18:05:24 GMT

Ordered my sim from amazon and will be looking to port the number tomorrow evening.

I saw that PM asks for Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.

so Old Account number is obviously the Telus account number. IMEI is obviously my phones, the PIN, is that for the old account, and as for alternate phone number, whose number is that for?

Thank you.

Re: Porting Number Question.

hTideGnow — Mon, 03 Jun 2024 18:06:45 GMT

HI @Afz

with the whole list, only account number or IMEI would work. And remember, after you submitted port request, leave the Telus sim card in the phone. Telus will send you a text to ask for your approval, you need to reply Yes to complete the number porting

But, do not use IMEI, always problem, it is only used with those carriers that do not have account number.

When porting in from Telus, please use Account number.

Re: Porting Number Question.

computergeek541 — Mon, 03 Jun 2024 18:08:12 GMT

@Afz wrote:
Ordered my sim from amazon and will be looking to port the number tomorrow evening.
I saw that PM asks for Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.
so Old Account number is obviously the Telus account number. IMEI is obviously my phones, the PIN, is that for the old account, and as for alternate phone number, whose number is that for?

If at all possible, use only the account numnber but leave the IMEI field blank. In addition, never fill in the PIN for number porting (that option is really there as a last resort). Alternate phone number is a another phone number for Public Mobile to contact you if something goes wrong with the number port, but they almost never contact customers using the alternate phone number.

Re: Porting Number Question.

BKNS27 — Mon, 03 Jun 2024 18:17:24 GMT

@Afz

You will run into less issues porting with your previous carrier’s account number rather than the IMEI.

Re: Porting Number Question.

will13am — Mon, 03 Jun 2024 18:30:58 GMT

@computergeek541 wrote:
@Afz wrote:
Ordered my sim from amazon and will be looking to port the number tomorrow evening.
I saw that PM asks for Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.
so Old Account number is obviously the Telus account number. IMEI is obviously my phones, the PIN, is that for the old account, and as for alternate phone number, whose number is that for?
If at all possible, use only the account numnber but leave the IMEI field blank. In addition, never fill in the PIN for number porting (that option is really there as a last resort). Alternate phone number is a another phone number for Public Mobile to contact you if something goes wrong with the number port, but they almost never contact customers using the alternate phone number.

The number transfer page says enter either of ESN/MEID OR account number with the ESN/MEID field being first on the list. I would always use account number because ESN/MEID information is much, much less reliable.

Re: Porting Number Question.

computergeek541 — Mon, 03 Jun 2024 21:48:56 GMT

@will13am wrote:
@computergeek541 wrote:
@Afz wrote:
Ordered my sim from amazon and will be looking to port the number tomorrow evening.
I saw that PM asks for Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.
so Old Account number is obviously the Telus account number. IMEI is obviously my phones, the PIN, is that for the old account, and as for alternate phone number, whose number is that for?
If at all possible, use only the account numnber but leave the IMEI field blank. In addition, never fill in the PIN for number porting (that option is really there as a last resort). Alternate phone number is a another phone number for Public Mobile to contact you if something goes wrong with the number port, but they almost never contact customers using the alternate phone number.
The number transfer page says enter either of ESN/MEID OR account number with the ESN/MEID field being first on the list. I would always use account number because ESN/MEID information is much, much less reliable.

That's another thing that Public Mobile needs to fix. There's no such thing as an ESN or MEID any more. Those haven't been used since CDMA. Even the text message that Public Mobiel sends about porting failture incorrectly refers to MEID. If customers look specificly for MEIDs, they will never find them.

Re: Porting Number Question.

Afz — Tue, 04 Jun 2024 15:57:23 GMT

What would i put for pin?

Re: Porting Number Question.

computergeek541 — Tue, 04 Jun 2024 18:23:46 GMT

@Afz wrote:
What would i put for pin?

For number porting, don't use the PIN. Leave it blank.