topic Re: Billing in Get Support

Billing

foffe — Mon, 03 Jun 2024 16:54:13 GMT

Hi,

On my last bill there were 3 amounts that were listed:$5.75 on May3, $11.50 on May 9 and $17.25 on May7. I expected the first 2 amounts, but I didn't expect the third one of $17.25. Can an agent please explain that extra amount. Thanks.

Re: Billing

hTideGnow — Mon, 03 Jun 2024 17:02:50 GMT

HI @foffe

so, you have 2 accounts with PM and not 3 ? did you make a plan change on May 7?

since it is account payment issue, you will have to check with PM support agent and ask them to confirm

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

asiaminor2k — Mon, 03 Jun 2024 18:07:36 GMT

You were *force migrated* to the (universally bad) Points system at some point so no more benefits from the old Rewards system.

15 points required for $15 bill credit.

- Sign in to https://myrewards.publicmobile.ca

- Browse Catalogue

- $15 Bill Credit

Re: Billing

foffe — Tue, 04 Jun 2024 13:53:34 GMT

Thank you for your rapid response. You have been very helpful.