topic Re: Where did all my data go?! in Get Support

Where did all my data go?!

Toddlum — Mon, 03 Jun 2024 15:18:44 GMT

I just renewed my subscription on June 1st with 50 gigs included and now it says that I’ve used it all in 1 day?! I have wifi at home and have never used all my included data in a month let alone in a day! Background app use is off unless on wifi.

Re: Where did all my data go?!

hTideGnow — Mon, 03 Jun 2024 15:20:05 GMT

HI @Toddlum

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

and if you were using app, make sure you pull the screen down to force an update. Or logoff and re-login to get the app really refresh

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Where did all my data go?!

BKNS27 — Mon, 03 Jun 2024 16:02:20 GMT

@Toddlum

Re: Where did all my data go?!

Toddlum — Mon, 03 Jun 2024 17:12:54 GMT

Tried that, I received a text message saying that I had used all my data and offers for me to buy more