topic Re: Address change in Get Support

Address change

JohnKMaloney — Mon, 03 Jun 2024 16:08:33 GMT

Why can't I change my address?

Re: Address change

hTideGnow — Mon, 03 Jun 2024 16:12:25 GMT

hI @JohnKMaloney

Go to Profile page, click Manage EverSafe ID

can you change the address there? don't type in the full address at once , slowly type and let the lookup does the job

Re: Address change

hairbag1 — Mon, 03 Jun 2024 16:16:58 GMT

@JohnKMaloney

unless you're moving to a different province, changing address isn't really important and won't affect your account. PM doesn't mail any correspondence. If you're moving to a different province, there could be sales tax ramifications, otherwise not a big issue with Public Mobile.

Re: Address change

JohnKMaloney — Mon, 03 Jun 2024 16:22:47 GMT

No I'll try the pc instead of my phone

Re: Address change

JohnKMaloney — Mon, 03 Jun 2024 16:23:33 GMT

It's actually proof of Address. I have no bills in my name

Re: Address change

softech — Mon, 03 Jun 2024 16:28:46 GMT

@JohnKMaloney wrote:
It's actually proof of Address. I have no bills in my name

@JohnKMaloney PM is a prepaid provider and does not do a address/name check when you joined. Some agencies might not take PM's invoice as proof of address. Please keep that in mind

Re: Address change

hairbag1 — Mon, 03 Jun 2024 16:30:07 GMT

@JohnKMaloney wrote:
It's actually proof of Address. I have no bills in my name

I'm not so sure you can use your PM account as legal proof of address...PM doesn't verify address's provided. I can have a PEI address on my PM account but live in BC.

Re: Address change

BKNS27 — Mon, 03 Jun 2024 16:30:25 GMT

@JohnKMaloney

You can change your address on the PM app under Account>Manage Profile but remember that the postal code on your CC must match the postal code on your account so you will need to change both if they are different.

Re: Address change

will13am — Mon, 03 Jun 2024 17:45:26 GMT

@JohnKMaloney , whether you use the app or a browser, you can only edit the address if you enable location service. The address field appears to have been programmed to include a postal code check against the address. If location is not enabled, editing the address is blocked.