Overcharge

Ha9 — Mon, 03 Jun 2024 17:26:10 GMT

Hello, I’m being charged twice by public mobile. I’ve been using public mobile for 2 years and a half now. I’m always getting charged $12.65 but recently I noticed that I’m being overcharged by $17.25. It started last month, I already submitted two tickets yesterday but I still didn’t get an answer yet. Could you please help?

Re: Overcharge

eddieO — Mon, 03 Jun 2024 16:27:02 GMT

Hi @Ha9, have you made any recent plan changes? If not, the increase is likely due to the new points system in which everyone is now on

Re: Overcharge

softech — Mon, 03 Jun 2024 16:27:32 GMT

@Ha9 was it charging twice (2 transactions) or just overcharged (charging more)?

if 2 transactions, one of them could be a pending charge on the credit card. Wait for 5 days and you should see it gone

For the overcharge, charging $17.25 instead of $12.65, it is because of the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

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