topic Re: No Available Numbers in the Drop Down Menu in Get Support

No Available Numbers in the Drop Down Menu

surrey — Tue, 04 Jan 2022 21:03:06 GMT

I am trying to activate a new Calgary Number with the new 12GB Promo Plan but I have no Available Numbers. It's blank. I tried it on a PC with Chrome & Edge Browser, I also tried it with Safari on a Apple Laptop. Tried clearing the cache, Tried various cities across the country. They are all Blank. Any Help would be appreciated.

Thanks

Re: No Available Numbers in the Drop Down Menu

Databoi11 — Mon, 31 Oct 2016 23:18:44 GMT

This is apparently a known bug in the system and you will need the help of one of the moderators to proceed

Re: No Available Numbers in the Drop Down Menu

surrey — Mon, 31 Oct 2016 23:22:17 GMT

So what are my Options? How do I get in touch with the Moderators?

Re: No Available Numbers in the Drop Down Menu

PhoneSeeker — Mon, 31 Oct 2016 23:25:22 GMT

@surrey wrote:
So what are my Options? How do I get in touch with the Moderators?

You can send them a private message @Shazia_K . Click the mod's name and on their page there should be an option to private message on the right hand side of your screen.

Re: No Available Numbers in the Drop Down Menu

Databoi11 — Mon, 31 Oct 2016 23:25:23 GMT

There are two ways that you are able to contact our Community Moderators:
Tagging: Simply tag one of the above Community mods by inserting their name in your topic or reply post. For example, if I wanted to tag Shazia, I would use @Shazia_K to contact her Please do not tag Moderators multiple times for one thread- it will not make them respond any faster. While it may take them 20-30 minutes to get back to you, they will be sure to do so.

Private Messaging: You can do this by searching for the Community Moderator’s name or by clicking on the Community Moderator’s name or Avatar, then, on the right-side of their profile click on “Send this user a private message”

Re: No Available Numbers in the Drop Down Menu

ben10nnery — Mon, 31 Oct 2016 23:27:52 GMT

They're tagged in this thread now and one can respond to you when they have a chance. 🙂

Re: No Available Numbers in the Drop Down Menu

surrey — Mon, 31 Oct 2016 23:29:19 GMT

So can you Help me out @Shazia_K, @Mary_M, @Saray_O?

Re: No Available Numbers in the Drop Down Menu

surrey — Tue, 01 Nov 2016 03:41:00 GMT

I haven't Heard Back from any of the Moderators. Is this normal?

Re: No Available Numbers in the Drop Down Menu

srlawren — Tue, 01 Nov 2016 05:10:32 GMT

Hi @surrey,

I can assure you--nothing about the support experience this past few days has been "normal". Unforutnately the moderators have had a massive load of requests due to the huge popularity of the current promo plan. I'm sorry for the experience, and hopeful you will hear back soon. They are back in the office at 9AM eastern tomorrow.

In the meantime, although I have never experienced this issue myself or when helping friends activate, I have heard there are a couple of things you could try (you may have already--appologies if you have):

1) Try another browser. If you're using Chrome, try FireFox or IE. etc.

2) Clear your browser cache, close the browser, and try again

3) Check if you have any pop-up blockers or ad blockers that might be impeding the page. This one is a new-to-me suggestion that @Luddite proposed recently to a few people. I'm hoping he can pop in here with more details?

Re: No Available Numbers in the Drop Down Menu

surrey — Tue, 01 Nov 2016 07:00:42 GMT

^I tried all those (&more) things before I even posted this thread.

Re: No Available Numbers in the Drop Down Menu

Shazia_K — Tue, 01 Nov 2016 13:34:23 GMT

Hello @surrey,

I'm sorry to hear about this!

Can you please respond to my private message and I will be glad to assist you shortly.

Thanks,

Shazia

Re: No Available Numbers in the Drop Down Menu

surrey — Tue, 01 Nov 2016 15:19:13 GMT

^Responded to your PM about an hour ago. Hopefully you will have me up & running soon.

Re: No Available Numbers in the Drop Down Menu

Shazia_K — Tue, 01 Nov 2016 15:24:28 GMT

@surrey,

Promise! won't be long before I get back to you 😉

Re: No Available Numbers in the Drop Down Menu

jfmartel — Tue, 01 Nov 2016 17:49:29 GMT

Same for me. Cannot port from Fido (regex error) and no available number to select. Tried 3 computers and still no luck.

Re: No Available Numbers in the Drop Down Menu

Charles88 — Tue, 01 Nov 2016 18:01:49 GMT

@Shazia_K

Hi, My phone is asking a PUK code for my sim.

I've been phonesless since yesterday, How can I fix this ASAP.

Thanks,

Re: No Available Numbers in the Drop Down Menu

jfmartel — Wed, 02 Nov 2016 03:11:15 GMT

Was able to get it thru tonite. Try the following:

Shorten your registered first name. Mine is long so I tried only the initials.

I changed those 2 thing and I was able to get the option to select a new phone number. You can correct that information later when you are done.

Re: No Available Numbers in the Drop Down Menu

Saray_O — Wed, 02 Nov 2016 14:49:37 GMT

Hi @Charles88,

If you haven't already sent a message to Shazia, could you send me a private message with your Public Mobile SIM card number?

I will look into this for you 🙂

Re: No Available Numbers in the Drop Down Menu

sumithkodithuwa — Wed, 02 Nov 2016 15:45:08 GMT

I am trying to activate the SIM now for 3 days. Same error messages. Alternate Phone Number error and empty drop down box. I activated a SIM 3 days ago. This is another SIM. I used 3 different browsers, cleared and even reset the browser. Unblocked popups. I tried on my phone browser too. I even tried on a vertual PC on my computer . Yesterday, I sent a private message to moderater too.

Any help is appreciated.

Thanks

Re: No Available Numbers in the Drop Down Menu

Rockdaddy22 — Wed, 02 Nov 2016 15:48:24 GMT

@Mary_M is in today, maybe private message her with all the details

Re: No Available Numbers in the Drop Down Menu

jfmartel — Wed, 02 Nov 2016 15:49:06 GMT

Try registering with another province and use a shorter name.