topic Re: Error trying to Resume activation in Get Support

Error trying to Resume activation

ZKlass — Sun, 26 May 2024 00:32:47 GMT

Hi - I have been trying to activate a new account with an ESim and it gives an exception of:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

I tried using a different e-mail and same issue. Not sure what triggered the error but can you take a look and resolve it.

Re: Error trying to Resume activation

Dunkman — Sat, 25 May 2024 21:16:57 GMT

@ZKlass

First make sure that you were not accidently charged via your credit card.

Are you activating via website or the app?

If via website, might want to try on the app instead. If you start on website, you will need to finish activation via the app anyways.

Or try a different web browser, clear cache or incognito mode.

Re: Error trying to Resume activation

ZKlass — Sat, 25 May 2024 22:39:04 GMT

I started in the browser and I tried everything you suggested. When it says Resume activation it always throws error code: xxx. Incognito, not incognito, different browsers, different OS. I even created two different accounts. Always the same error.

Should I try the mobile app? If it doesn't work I'll give it another billing cycle and try again. You can check under my userid. If it has been charging my credit card, it shouldn't. It would be maxed out by now because I tried so many times.

Re: Error trying to Resume activation

ZKlass — Sun, 02 Jun 2024 19:00:42 GMT

No it didn't work. Can you reset it so that it doesn't ask to complete my activation. When I click on resume activation it ALWAYS fails. I want to avoid that window in this process.

Re: Error trying to Resume activation

hTideGnow — Sun, 02 Jun 2024 19:02:37 GMT

hi @ZKlass only support can help to refresh account

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437