topic Loyalty (anniversary) points not transfer in Get Support

Loyalty (anniversary) points not transfer

ray818 — Sun, 02 Jun 2024 15:45:03 GMT

After switching to Public Rewards points on May, losing all my anniversary points. When will it back?

Re: Loyalty (anniversary) points not transfer

hTideGnow — Sun, 02 Jun 2024 15:47:37 GMT

hi @ray818 anniversary point is 10 bonus points once a year on your anniversary date with PM. There is nothing to transfer. You get the same 10 points once a year

which date you join PM??

Re: Loyalty (anniversary) points not transfer

fixin1 — Sun, 02 Jun 2024 15:48:08 GMT

@ray818 - You will get things still, just in a different way, here is the information about Public Points:

Public Mobile made a change on all customers rewards systems, switching people in May of 2024 to Public Points, introduced in January 2022.

You will lose out on:

Up to $5 loyalty credits
$2 Autopay

You will now get with Public points:

5% back on your plan that you spent on.
10 points annually as a thank you for loyalty
5 welcome points when you enter the dashboard for the first time

You will keep earning these rewards as points:

Community give back rewards
Refer a Friend 1 point per referral

You should have received an SMS or and email stating the change and you may have noticed some loyalty bonus data in My Account, which is a sort of thanks for your continued loyalty.

You Can redeem Public Points like these:

All Add-ons for $5 less
$15 bill credit for 15 points
And other offers that come and go.

Re: Loyalty (anniversary) points not transfer

BKNS27 — Sun, 02 Jun 2024 15:54:24 GMT

@ray818

It will be applied into your account on the 366th day. So you should have gotten 5 points for the mandatory switch to the Points Reward and 10 points the the annual Loyalty reward. You can redeem the 15 points for a $15 credit off your next bill.

Re: Loyalty (anniversary) points not transfer

Meow — Sun, 02 Jun 2024 17:07:17 GMT

You will get anniversary points on next renewal. I think they do not show up on account.

Re: Loyalty (anniversary) points not transfer

EnriqueL — Thu, 13 Jun 2024 11:36:14 GMT

So if they joined 5 years ago. They’re receiving less of a discount from the bill and paying more now with the points system?

Re: Loyalty (anniversary) points not transfer

ray818 — Thu, 13 Jun 2024 13:12:32 GMT

I have joined more than 5 years, only give me 1.25pts Points back, 4pts Refer a friend, 5 pts Welcome present. Nothing Anniversary points?

Re: Loyalty (anniversary) points not transfer

In_Nature — Mon, 17 Jun 2024 15:16:12 GMT

This is false, I used to get $4 off my bill EACH MONTH, totalling $48/year, not this measly $10/year. Not sure what kind of SAME 10 points???