CHanging my plan

macjammin — Tue, 04 Jan 2022 21:03:01 GMT

Hi I am new and I originally signed up for a plan and 2 days in realized I want to add stuff/change my plan. When I do this, does my existing plan just get subtracted from my new plan? I didnt want to start clicking around before finding out the answer.

Thanks

Re: CHanging my plan

srlawren — Fri, 06 Apr 2018 18:54:08 GMT

@macjammin no, if you want to do an immediate plan change, it would cancel the remainder of your current 30/90 day cycle (depending if you're on a 30 or 90 day plan) without refund, then immediately charge you the full amount for your next 30/90 days on the new plan.

What I would suggest you do is send a request to the moderator team asking for them to assist you with a plan change. They should be able to help you with this without incurring the penalty, especially so early into your current cycle.

Here's how to do so and what to expect:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: CHanging my plan

macjammin — Fri, 06 Apr 2018 19:02:26 GMT

Thanks much for your help. Your awesome.

Ben

topic Re: CHanging my plan in Get Support

CHanging my plan

Re: CHanging my plan

Re: CHanging my plan