topic Re: MMS not working in Get Support

MMS not working

Ocram — Sun, 02 Jun 2024 03:57:39 GMT

I recently moved to Public Mobile and all is good except that I can't send MMS messages. (That is, I can't send photos or group texts.) I'm on Android btw.

I've tried various APN settings (rebooting between each change)

the default settings that were loaded
the settings suggested by PM support here
the settings suggested by apn.how (linked to from PM support)
the settings from a phone on PM where things work
the settings as suggested in a few other places in this community
with all caps SP.MB.COM
even tried deleting all APNs and starting over

Nothing works. (I may try using the textra messaging app in Legacy mode as suggested here, but other sites suggest that app may have privacy issues.) It seems Telus changed their MMS server settings a few months ago and broke things for a lot of people. This is really annoying since my phone works fine with other carriers here and in Europe. Looking at Telus' announcement though, I see my phone explicitly listed as being affected.

Is there any hope other than upgrading my phone (ridiculous imho), or dumping PM (and anything on Telus I guess)?

Re: MMS not working

softech — Sat, 01 Jun 2024 19:53:50 GMT

@Ocram what phone do you have??

please check this APN settings again. For some phones like OnePlus, you need to make a new APN profile, save and select the new one instead of updating existing one :

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: MMS not working

Chalupa_Batman — Sat, 01 Jun 2024 21:05:57 GMT

Hey @Ocram

This worked for my buddy but on iPhone. Give it a try and see if you get the same results.

Go into your network settings, turn off automatic and pick Public Mobile. Then reboot. After you reboot, try sending or asking to receive one.

The other thing is your auto download of MMS settings may be incorrect. Go into the Message App by clicking on the 3 dots top right corner, then to settings, then advanced and auto download MMS. if the option is set to On, try turning it off then rebooting. Then go back in and turn it back on.

Re: MMS not working

Ocram — Sun, 02 Jun 2024 02:04:34 GMT

Well, I'd swear I tried those settings already but they worked this time. I think my testing was flawed before. I was trying "resend" on a failed attempt to send an image. When I tried with a fresh image this time, things worked! (The "resend" still fails so it must be tied to the old settings somehow.)

Ftr, I ended up going with the longer "APN Type" setting. I've settled on the "MVNO value" of "4D" as above but found that "4D4F", as I've seen elsewhere, also worked.

Thanks very much. I was very close to giving up.

P.S. I wonder if this happened because I used an old PM SIM card we had lying around. I wonder if a modern one would result in things working from the get-go.

Re: MMS not working

Ocram — Sun, 02 Jun 2024 02:07:09 GMT

Thanks. I had tried variants of those things with no success. I think the way I was testing things might have led me astray. (See my response to softech.)

Re: MMS not working

softech — Sun, 02 Jun 2024 02:12:31 GMT

HI @Ocram

the sim card shouldn't matter, the same old one should be the same as before (expect the "memory" inside is bettter, but it is almost irrelevant now as no one really save sms text or contacts on sim card anymore"

Re: MMS not working

miro1 — Fri, 12 Jul 2024 11:07:07 GMT

tried your settings but unfortunately it wasnt able to fix my MMS problem on my phone. it had been working a few months ago..then MMS stopped working...tried using textr and other messaging apps...no joy

back on google messaging app

beyond frustrating

Re: MMS not working

Timetripper — Wed, 08 Jan 2025 01:07:20 GMT

Just to update this in January 2025

I just ported in to PM and could not send mms, I followed the final solution but it still wasn't working. Using the final solution AND putting the APN in all caps [SP.MB.COM] did the trick for me. Problem solved. FWIW.