topic Re: Bonus data missing in Get Support

Bonus data missing

Niklausf — Sun, 02 Jun 2024 03:50:56 GMT

When I signed up last month I was awarded 10gb bonus data, but it’s doesn’t show up on my profile. I chose the 50gb plan because there was a 10gb bonus offer. Any idea why it’s not showing up?

Re: Bonus data missing

Chalupa_Batman — Sun, 02 Jun 2024 00:12:38 GMT

Hello @Niklausf

There is no such thing as bonus data with Public Mobile. Whatever plan you sign up with, that is the data you get. Are you getting confused with the $10 discount?

Re: Bonus data missing

TheSterlinger — Sun, 02 Jun 2024 00:25:09 GMT

@Niklausf was this a Quebec only offer? Are you in Quebec?

I recall seeing an offer for a bonus offer a few weeks ago. When you signed up, did your credit card and address register as a Quebec resident?

If so, use the chatbot to create a ticket and ask an agent to look into it for you if the bonus does not appear.

Actually here it.

https://subscribe.publicmobile.ca/en/qc/activation/plans/60GB-5Gspeed15

Re: Bonus data missing

Niklausf — Sun, 02 Jun 2024 02:14:06 GMT

Here is the screenshot I took when I signed up, somehow was on the qc site?

Re: Bonus data missing

softech — Sun, 02 Jun 2024 02:17:14 GMT

@Niklausf

yes, Quebec has different plan

QC plan need residency confirmation with Credit card. So,did you activated with a credit card that registered to a QC address?

if you did use a card linked to QC address, you might see that extra 10GB data under My Promotions section. And if you cannot find it anywhere, check with support, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Bonus data missing

Niklausf — Sun, 02 Jun 2024 02:20:59 GMT

Thanks for the clarification & help!