topic Re: Mistakenly purchased add-on in Get Support

Mistakenly purchased add-on

JeffSquatch — Sat, 01 Jun 2024 21:04:53 GMT

Hello I mistakenly purchased an add-on while browsing a new subscription plan.

i work night shift and was browsing in the morning before I fell asleep. I woke up to realize that I purchased the add on without knowing.

i have now upgraded my subscription and do NOT need the 3 GB add-on…..

how do I go about a refund?

Re: Mistakenly purchased add-on

Chalupa_Batman — Sat, 01 Jun 2024 21:07:14 GMT

Hey @JeffSquatch

Please create a ticket. They won't refund, just credit your account.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Mistakenly purchased add-on

JeffSquatch — Sat, 01 Jun 2024 21:10:01 GMT

I did create a ticket, but I am still half awake lol just trying to see if I can expedite the process.

i understand the CSA’s are busy people, so I apologize for trying to get a resolution faster lol just freaking out a little is all

Re: Mistakenly purchased add-on

Chalupa_Batman — Sat, 01 Jun 2024 21:17:42 GMT

No worries. It can take up to 48 hours to hear back. Plus being the weekend... hit and miss. But don't worry. As long as you don't use the 3GB you'll be OK>

Re: Mistakenly purchased add-on

JeffSquatch — Sat, 01 Jun 2024 21:31:28 GMT

Perfect! Yeah no issues with that now that I have a bigger plan. Thank you for the help