topic Re: drop call in Get Support

drop call

Alisask — Fri, 31 May 2024 23:16:32 GMT

i have this issue , calls are dropping continuously.i have a bell sim card as well , i use that no issue at all , i tried the my public sim card in my iphone 15 same issue random call drop some time after 5 min, some time after 15 -20 min.

Re: drop call

dtbratt — Fri, 31 May 2024 23:19:11 GMT

I believe multiple users are having issues with dropped calls. Myself included.

I've reported it. Give it time and hopefully it improves with less dropped calls.

Re: drop call

Dunkman — Fri, 31 May 2024 23:36:15 GMT

@Alisask

As for the call dropping issue, several customers have experience this problem. It might be a Telus network issue since Koodo customers also are complaining online. Public mobile is aware of the issue and escalating the issue.

You can try the following fixes:

Manually select the phone network to 4G/LTE instead of Auto.

Not sure if an iPhone issues, another online user suggested the following:

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If that does not work, you may want to submit at ticket for CSA help. Sometimes CSA can refresh your account on the backend and calling works better.

Re: drop call

Rastin — Sat, 01 Jun 2024 01:00:47 GMT

There is a temporary workaround that another customer found. If you have an old phone one that is 3g only it seems to fix the issue. Changing settings on a new phone to 3g doesn't work. Not the best fix but till they fix the network it may be your only way to have a working phone other then changing carrier's.

Re: drop call

smurfit — Sat, 01 Jun 2024 18:55:07 GMT

This has been happening to me for weeks if not months. Users that mostly only use text/data or make short calls, will not notice an issue. The problem seems to only rear it's ugly head on calls longer than 5min, in my case 9min.

The only workaround working for me is going back to using older phone without volte support. It's not fun.