topic Re: Failed phone number transfer in Get Support

Failed phone number transfer

Yoane — Sat, 01 Jun 2024 18:49:39 GMT

I tried to transfer my old phone number because my old plan didn’t work but public requires me to confirm it via text code. I can’t receive the text because my old plan didn’t work. Now I am stuck in the transfer phase and can’t even decide to get a new number or transfer anymore. Is there anything I can do to fix this?

Re: Failed phone number transfer

softech — Sat, 01 Jun 2024 18:49:00 GMT

@Yoane are you transfering number into PM out transfering out to another provider??

Re: Failed phone number transfer

computergeek541 — Sat, 01 Jun 2024 18:50:29 GMT

@Yoane wrote:
I tried to transfer my old phone number because my old plan didn’t work but public requires me to confirm it via text code. I can’t receive the text because my old plan didn’t work. Now I am stuck in the transfer phase and can’t even decide to get a new number or transfer anymore. Is there anything I can do to fix this?

Whichever direction your porting the number to, you'll need to contact the carrier that the number is going to for assistance.

Re: Failed phone number transfer

Yoane — Sat, 01 Jun 2024 18:50:48 GMT

I’m transferring from freedom to public

Re: Failed phone number transfer

computergeek541 — Sat, 01 Jun 2024 18:51:45 GMT

@Yoane wrote:
I’m transferring from freedom to public

Please contact a Public Mobile customer support agent by using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html