topic Re: 5G in Get Support

5G

Gigigoulding — Sat, 01 Jun 2024 17:56:56 GMT

Just signed up for 5G but my phone under cell data is only showing LTE and 3G?

I live where 5G is available!

tried resetting my phone!

switched data roaming on and off

switched between LTE and 3G

Re: 5G

Sansan — Sat, 01 Jun 2024 18:01:36 GMT

@Gigigoulding what type of phone do you have? Not all 5g phones work at Public Mobile.

But you will still have access to the 5G network. It's just about the speed which you will still get.

Re: 5G

Rastin — Sat, 01 Jun 2024 18:48:32 GMT

Did You try and reset your network settings? This will also delete any saved wifi password.

Re: 5G

BKNS27 — Sat, 01 Jun 2024 19:42:52 GMT

@Gigigoulding

5G is only available if your phone is 5G compatible.
All newer phones are 5G compatible but older phones are 2G, 3G and 4G/LTE.

5G was launched in 2020 but not all carriers have update their cell equipment.

What is the make and model of your phone so we can check for you.

Re: 5G

funpig1 — Sat, 01 Jun 2024 21:37:25 GMT

@Gigigoulding Make sure that you are in a 5G covered area by looking at the PM coverage map. You can even use an app like Tower Locator Canada to locate a 5G Tower and drive within 500 m of it. If your phone is 5G compatible, it should work. If not, you have some issues either with your phone or or the network. Good luck.

Re: 5G

wingy — Sat, 01 Jun 2024 22:50:46 GMT

I have a 5g phone and a 5 g plan my phone does not show 5g it shows lte+ in 5g areas I get up to 250 speed instead of the normal 100 on 4g my phone is a Samsung s20fe 5g so I would do a speed test to actually see what speed you are getting