topic Re: My bill went from 20$ to 25$ in Get Support

My bill went from 20$ to 25$

Chrys2222222 — Sat, 01 Jun 2024 18:25:35 GMT

I did not change my previous and my bill went up from 204 to 25$. I would like to get to be refunded and stick to my previous plan. How do I do that ?

Thanks

Re: My bill went from 20$ to 25$

softech — Sat, 01 Jun 2024 18:14:02 GMT

@Chrys2222222

you might have missed the announcement back in Match about the rewards system change.

But do you have a $25 plan?? there is a $19 plan now which is same as the $25 , you can get that plan to save a bit

details to the end of legacy rewards..

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: My bill went from 20$ to 25$

Sansan — Sat, 01 Jun 2024 18:15:54 GMT

@Chrys2222222 unfortunately there is no refund or error. Public Mobile had changed the program. As of May, there is no more loyalty.

There is no more loyalty discounts.

As of this month, you will be loosing the $$ discount. You will now have to pay your full plan amount upfront each month.

They will give you 5% back on your spending each month.

10 points on your anniversary date.

1 point per friend referrals.

1-15 points in helping out in the Community.

When you have accumulated 15 points, you sign into your account and redeem that for $15 off your bill. You can also use the points for add-ons starting at 5 points up.

Re: My bill went from 20$ to 25$

Chrys2222222 — Sat, 01 Jun 2024 20:41:06 GMT

Hi Softech, I dont see the 19$ plan, all I see is 21$ per month available for new subscription only. Is there any link for that 19$ plan ?

Re: My bill went from 20$ to 25$

Phil_Adelphus — Sat, 01 Jun 2024 21:16:20 GMT

@Chrys2222222 You have to log in to your account and view the options in change subscription to see the $19 plan. Make sure to select change on renewal and not change now otherwise you will be charged again.

Re: My bill went from 20$ to 25$

Chrys2222222 — Sat, 01 Jun 2024 21:20:00 GMT

Thank guys I just took the 19$ plan.