topic Re: Setting up new subscription in Get Support

Setting up new subscription

Judymarie4 — Sat, 01 Jun 2024 15:49:13 GMT

I helped set up a new subscriber and it the process seemed to have ordered and paid for SIM card when one was also included after paying. Can’t contact anyone to cancel . Very difficult to manoeuvre around this site and impossibly to speak to anyone or get through to agents

Re: Setting up new subscription

HALIMACS — Sat, 01 Jun 2024 15:52:07 GMT

@Judymarie4

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Setting up new subscription

will13am — Sat, 01 Jun 2024 15:52:15 GMT

@Judymarie4 , to reach out to support you need to use the chat symbol on the lower right corner of the webpage to initiate a support ticket.

Re: Setting up new subscription

Chalupa_Batman — Sat, 01 Jun 2024 15:52:45 GMT

hello @Judymarie4

This is self service. Nobody to call. Create a ticket and they will credit her account.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.