topic Re: Delivery time for my new sim card in Get Support

Delivery time for my new sim card

Sara_Layli — Sat, 01 Jun 2024 01:36:00 GMT

I subscribed to a 90 days plan last night and my sim card will be delivered on June11 th, I thought I will be delivered on first of June ,I really need new number ,Is there any way that I can have access to number sooner or cancel the plan and get a refund?

Re: Delivery time for my new sim card

Rastin — Fri, 31 May 2024 22:19:30 GMT

Not without a sim card. You could by one off amazon and have it in about a day or 2 depending on where you live. Or you could use WhatsApp or text now for a temporary number but you need wifi

Re: Delivery time for my new sim card

hairbag1 — Fri, 31 May 2024 22:21:27 GMT

@Sara_Layli

you need the sim to activate a new PM account. If there's a Mobile Klinik in your area, they sell the PM sims. Otherwise if your cell will accept esim, you can request that right away.

Re: Delivery time for my new sim card

Chalupa_Batman — Fri, 31 May 2024 22:21:31 GMT

Hello @Sara_Layli

It takes about 3 weeks or more to get it directly from Public Mobile. If you want it faster, here are two ways.

Amazon

Search your closest store that will have one. https://www.publicmobile.ca/en/on/pick-up-SIM

Re: Delivery time for my new sim card

HALIMACS — Fri, 31 May 2024 22:22:37 GMT

@Sara_Layli

You subscribed on May 30 thought you would get the card by June 1?

Really?

Re: Delivery time for my new sim card

Rastin — Fri, 31 May 2024 22:27:00 GMT

Everyone use to amazon delivery and they forget how slow snail mail is.

Re: Delivery time for my new sim card

Sara_Layli — Fri, 31 May 2024 22:31:55 GMT

Thank you for your response.If I buy one from mobile clinic and the new number that will be arrived is different, would not this be a problem?

Re: Delivery time for my new sim card

Sara_Layli — Fri, 31 May 2024 22:33:29 GMT

Thank you for the response. How I can swich it with e sim card?

Re: Delivery time for my new sim card

hairbag1 — Fri, 31 May 2024 22:39:50 GMT

@Sara_Layli

just download the free Public Mobile app to activate a new PM account..both hard sim and esim's are free right now too.

Re: Delivery time for my new sim card

HALIMACS — Fri, 31 May 2024 22:41:14 GMT

Then users ought to pay more attention.

@Sara_Layli — if you pick up a Sim card from a corporate TELUS OR KOODO location, then use the self serve store to associate the SIM with your service.

You will find it under your profile tab.

Re: Delivery time for my new sim card

computergeek541 — Sat, 01 Jun 2024 01:51:39 GMT

@hairbag1 wrote:
@Sara_Layli
just download the free Public Mobile app to activate a new PM account..both hard sim and esim's are free right now too.

@Sara_Layli

Please do not do the above. Activating a new account will cause you to be charged for a second plan. To change to your current Public Mobile account to an eSIM activation, you will need to open a ticket throught the chatbot and ask a Public Mobile customer support agent for help. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Delivery time for my new sim card

computergeek541 — Sat, 01 Jun 2024 01:50:08 GMT

@Sara_Layli wrote:
Thank you for your response.If I buy one from mobile clinic and the new number that will be arrived is different, would not this be a problem?

While is true that you can use any valid Public Mobile physical SIM card that has never been used before, getting it through any means such as Amazon or at a retail store will cost more money. You will need to buy the SIM card. It will not be free.

Re: Delivery time for my new sim card

THG — Sat, 01 Jun 2024 15:10:54 GMT

Hi Sara, I just received my SIM card. It took 5 business days to receive which was faster than what it said in the confirmation email (it was supposed to arrive by June 4th). It arrived by Canada Posts. You might receive your SIM card before June 11th but I do not think you can expect to receive it today! Good luck!

Re: Delivery time for my new sim card

computergeek541 — Sat, 01 Jun 2024 16:42:19 GMT

@THG wrote:
Hi Sara, I just received my SIM card. It took 5 business days to receive which was faster than what it said in the confirmation email (it was supposed to arrive by June 4th). It arrived by Canada Posts. You might receive your SIM card before June 11th but I do not think you can expect to receive it today! Good luck!

Canada Post doesn't normally deliver regualr mail on a Saturday. Also, the customer ordered the SIM card on Thrudsay night. There's almost no chance of the SIM card arrivng today.