topic Re: Credit card in Get Support

Credit card

Jordan1225 — Sat, 01 Jun 2024 01:46:21 GMT

How do I change my credit card, it is not updating

Re: Credit card

softech — Sat, 01 Jun 2024 01:48:25 GMT

wait an hour and try again using browser with Incognito mode

if that does not work, try again using Public mobile App, some have success with it. When you use the app, before you try , make sure you allow "Location" Permission

Re: Credit card

Chalupa_Batman — Sat, 01 Jun 2024 01:52:58 GMT

Hi @Jordan1225

I had this same thing happen last week with my neighbor. This is how I fixed it.

I used the Public Mobile app on the phone to update her credit card. First, I waited 24 hours. I then went to the settings on her phone, then applications, then found the Public Mobile app. I then cleared the cache and data. Restarted the phone, signed her back in with email and password and proceeded to update the credit card with zero problems.

If that doesn't work for you, please create a ticket for a CS Agent to help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Credit card

will13am — Sat, 01 Jun 2024 03:46:43 GMT

@Jordan1225 , one additional tip, make sure to enable location service on the app or browser. I have come to the conclusion that somehow the system gets all confused when location service is not enabled.