topic Re: Change in billing in Get Support

Change in billing

Caroline23 — Sat, 01 Jun 2024 00:46:58 GMT

Hi,

Why is my bill suddenly almost 10$ higher?

Thanks,

Caroline

Re: Change in billing

HALIMACS — Sat, 01 Jun 2024 00:51:46 GMT

A couple of months ago Public Mobile moved all Legacy reward customers to public points.

Here's an FAQ, @Caroline23 :

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Re: Change in billing

Rastin — Sat, 01 Jun 2024 01:12:12 GMT

I do recommend checking out the newer plans as they tend to be better then the older ones.

Re: Change in billing

Chalupa_Batman — Sat, 01 Jun 2024 01:49:08 GMT

Hi @Caroline23

Sadly Public Mobile no longer wishes to reward their loyal customers. They removed the Legacy Rewards program and moved everyone to the much lesser valued Public Points. They didn't even have the ethical courtesy to switch us to an even even system. Meaning we'd get the same value in Public Points that we had in Legacy Rewards. So instead of getting the $120 you were getting every year, now you're only get $10. Nice isn't it?

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856