topic Re: Overcharged in Get Support

Overcharged

Monique-1A — Fri, 31 May 2024 22:58:05 GMT

I usually pay about 20.00 a month and this month I am being charged 28.25. I have not changed anything with my plan.

I appreciate any help.
Thank you!

Re: Overcharged

softech — Fri, 31 May 2024 22:58:51 GMT

you might have missed the announcement back in Match about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Overcharged

Monique-1A — Fri, 31 May 2024 23:03:09 GMT

Thank you for your answer and for replying fast. It does answer my question.

Re: Overcharged

bill_rb — Sat, 01 Jun 2024 01:19:49 GMT

I'm assuming that you are in the Ont. area, also assuming you have the $25 1gb data subscription? If you are, and If it's still available, why not sign into your account and choose the $19 1gb subscription on your next renewal.. Then your bill will be $21.47

Re: Overcharged

xw007 — Sat, 01 Jun 2024 01:39:27 GMT

PM changed its reward system. I have to pay at a higher price per period now. In other words, PM increases its price.