topic Re: Rewards not applied in Get Support

Rewards not applied

Anonymous — Fri, 31 May 2024 23:47:20 GMT

@Moderator In my last bill the following rewards are not applied:

1. Autopay

2. Refer a friend

3. loyalty recognition

Re: Rewards not applied

softech — Fri, 31 May 2024 23:49:16 GMT

@Anonymous

you might have missed the announcement back in Match about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Rewards not applied

Anonymous — Fri, 31 May 2024 23:58:03 GMT

@softech : ok. Also, I was having my community acc with the id of "Rashda", the system did not let me login. I have to create this new rashda55.

Re: Rewards not applied

HALIMACS — Fri, 31 May 2024 23:59:15 GMT

@Anonymous
1. Autopay is replaced by 5% of plan value towards Public Points
2. Refer a friend is 1 point per referral per cycle.
3. loyalty recognition is now 10 points per year, on your anniversary

Once you get to 15 points, you can redeem it in your online rewards portal through your My Account, towards $15 against your bill.

Re: Rewards not applied

softech — Fri, 31 May 2024 23:59:17 GMT

@Anonymous support likely able to assign you back the old Community id.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Rewards not applied

HALIMACS — Sat, 01 Jun 2024 00:00:15 GMT

Customer Support Agents can reassociate the prior community account, if you wish.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Rewards not applied

computergeek541 — Sat, 01 Jun 2024 00:12:42 GMT