topic Re: No service in Get Support

No service

Ruthh — Fri, 31 May 2024 23:54:24 GMT

I just joined and transferred my number, the number ported through but my phone continues to say "no service public mobile."...not sure what to do..

Re: No service

HALIMACS — Fri, 31 May 2024 23:55:54 GMT

@Ruthh

Does your OLD service still work?

Try rebooting device, then resetting network connections and toggling airplane mode on/off.

Re: No service

Ruthh — Fri, 31 May 2024 23:58:05 GMT

I did reboot. Under my esims, shows the same number foe esim 1 and 2...but the first one is still showing my old provider. It's been a few hours since I ported it

Re: No service

BKNS27 — Sat, 01 Jun 2024 00:03:04 GMT

@Ruthh

I am in North Burnaby/northside Vancouver and getting the same message.

There seems to be a maintenance on the Telus towers.

Not much we can do until repairs are completed. If you are getting the message that means that porting was completed.

Re: No service

Ruthh — Sat, 01 Jun 2024 00:05:52 GMT

OK, thanks for your reply, I'll give it some time.

Re: No service

Ruthh — Sat, 08 Jun 2024 13:50:56 GMT

I was able to resolve it, thanks.

Had to turn off my old service on the other sim