topic esim not compatible in Get Support

esim not compatible

sjohn — Fri, 31 May 2024 23:18:52 GMT

I just signed up. I thought my phone was e sim compatible but apparently not. I need the physical sim. My payment has already gone through! No customer support available in the chat box. How can I get this resolved?

Re: esim not compatible

Neil11 — Fri, 31 May 2024 23:20:44 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim not compatible

dtbratt — Fri, 31 May 2024 23:21:49 GMT

If the eSIM is not available. You will likely have to order a physical sim online.

Contact @CS_Agent And they should be able to help you further.